Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Information You Provide

When you complete a contact form, request a quotation, make a product enquiry, subscribe to communications, or contact us directly, we may collect:

Your full name
Business email address
Telephone or mobile number
Company or organisation name
Country or location
Product or service requirements
Details included in your enquiry or message
Information related to quotations, orders, installation, maintenance or support
Any documents, photographs or technical information that you voluntarily provide

Please avoid submitting confidential, sensitive or unnecessary personal information through the Website.

Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically, including:

Internet Protocol address
Browser type and version
Device type and operating system
Pages visited
Date and time of access
Referring website
Approximate geographic location
Website interactions and session information
Cookie identifiers and similar technical information

This information helps us operate, secure and improve the Website.

2. How We Use Your Information

We may use the information we collect to:

Respond to product, service and support enquiries
Prepare and provide quotations or commercial proposals
Recommend suitable packaging, coding or inspection solutions
Process and manage orders or service requests
Arrange product demonstrations, delivery, installation and training
Provide annual maintenance, technical assistance and after-sales support
Communicate about an existing business relationship
Manage customer and supplier records
Improve our Website, products and customer experience
Understand Website usage and visitor preferences
Detect security incidents, misuse, fraud or technical problems
Send marketing communications where permitted or where you have provided consent
Comply with legal, regulatory, accounting and contractual obligations
Establish, exercise or defend legal claims

3. Legal Grounds for Processing

Where required by applicable law, we process personal information on one or more of the following grounds:

Your consent
Taking steps at your request before entering into a contract
Performing a contract with you or your organisation
Compliance with a legal or regulatory obligation
Our legitimate business interests, provided those interests do not override your rights
Protection of our legal rights, systems, personnel or customers
Other grounds permitted under applicable data-protection legislation

You may withdraw your consent at any time where processing is based on consent. Withdrawal will not affect processing that occurred before consent was withdrawn.

4. Cookies and Similar Technologies

The Website may use cookies, pixels, tags and similar technologies to:

Enable essential Website functions
Remember visitor preferences
Maintain Website security
Measure traffic and performance
Understand how visitors use the Website
Improve Website content and navigation
Support advertising or marketing activities where legally permitted

Some cookies are essential for the Website to function. Other cookies may require your consent.

You may manage or disable cookies through your browser settings or through any cookie-consent tool provided on the Website. Disabling cookies may affect certain Website functions.

5. Marketing Communications

Where permitted by law, we may use your business contact details to send information about products, services, events, maintenance solutions or company updates that may be relevant to your organisation.

You may unsubscribe at any time by:

Using the unsubscribe option included in the communication
Replying with an unsubscribe request
Contacting us at [email protected]

Operational communications concerning quotations, orders, installations, maintenance or support are not treated as marketing communications.

6. How We Share Information

We do not sell or rent personal information.

We may share information only where reasonably necessary with:

Astropack offices, branches, affiliates or associated entities
Product manufacturers, authorised distributors and technical partners
Website hosting, IT-support and cybersecurity providers
Customer relationship management and communication service providers
Analytics, marketing and website-performance providers
Delivery, logistics, installation and maintenance providers
Payment, banking, accounting and audit service providers
Lawyers, insurers, consultants and professional advisers
Government authorities, regulators or courts where disclosure is legally required
A purchaser or successor in connection with a merger, restructuring or transfer of business assets

Service providers are expected to process information only for authorised purposes and to apply appropriate confidentiality and security measures.

7. International Data Transfers

Astropack operates and serves customers across different countries. Your information may therefore be accessed, processed or stored outside the country in which it was collected.

Where required, we will take reasonable steps to ensure that international transfers are made using appropriate legal safeguards and that the information receives a level of protection consistent with applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to enquiries
Maintain quotation, order and customer-service records
Fulfil contractual obligations
Provide warranty, installation and maintenance support
Meet accounting, tax, regulatory and legal requirements
Resolve disputes and enforce agreements
Maintain Website and information security

Enquiries that do not lead to a commercial relationship may be retained for a reasonable follow-up period and then deleted or anonymised unless a longer period is legally required.

9. Information Security

We use reasonable administrative, organisational and technical safeguards designed to protect information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Visitors submit information through the Website at their own reasonable risk.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request information about how your personal data is processed
Request access to the personal data we hold about you
Request correction or completion of inaccurate information
Request deletion of personal information
Request restriction of processing
Object to certain processing activities
Withdraw consent
Request transfer or portability of personal information
Object to certain automated decisions, where applicable
Submit a complaint to the relevant data-protection authority

Some rights may be subject to legal exceptions, identity verification requirements or record-retention obligations.

To submit a privacy request, email [email protected] with the subject line “Privacy Request.”

11. Third-Party Websites and Embedded Content

The Website may contain links to manufacturer websites, social-media platforms, maps, videos, brochures or other third-party resources.

Third parties operate under their own terms and privacy policies. Astropack does not control and is not responsible for how third-party websites collect, use or protect information.

Visitors should review the privacy terms of each external service before providing personal information.

12. Children’s Privacy

The Website is intended for businesses, professionals and adults seeking industrial products or services. It is not directed toward children.

We do not knowingly collect personal information from children. Where we learn that information has been submitted by a child without appropriate authorisation, we will take reasonable steps to remove it.

13. Business Customers

Where you provide information concerning employees, representatives, customers or other individuals on behalf of an organisation, you confirm that you are authorised to provide that information and that the individuals have received any privacy information required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, technologies, legal requirements or Website functions.

The revised version will be published on the Website with an updated “Last Updated” date. Material changes may also be communicated through an appropriate Website notice.