Terms & Conditions

1. About the Website

The Website provides information about industrial packaging, coding, printing, inspection, automation and related equipment and services.

Information available through the Website may include:

Product descriptions and specifications
Packaging and filling systems
Coding and printing equipment
Food-inspection and detection systems
Installation and commissioning services
Training and after-sales support
Annual maintenance services
Brochures, catalogues and technical materials
Product-enquiry and quotation-request facilities

The Website is primarily an information and business-enquiry platform. Submitting an enquiry does not automatically create an order, sale, agency relationship or legally binding contract.

2. Eligibility and Business Authority

You must be legally capable of entering into a binding agreement to use the Website for commercial purposes.

Where you use the Website on behalf of a company or organisation, you represent that you have authority to act for that organisation and to provide the information submitted.

3. Enquiries and Quotations

A Website enquiry or request for quotation is an invitation for Astropack to provide further information or make a commercial offer.

Unless expressly stated otherwise:

Website submissions are not purchase orders.
Automated acknowledgements do not constitute acceptance.
A quotation is valid only for the period stated in the quotation.
Product availability remains subject to confirmation.
Prices may change before an order is formally accepted.
Applicable taxes, customs duties, delivery, installation, commissioning, travel and maintenance charges may be quoted separately.
Commercial terms contained in a signed quotation, purchase order acceptance, sales agreement or service contract will prevail over these Website Terms in relation to that transaction.

Astropack may accept or reject an enquiry, quotation request or proposed order at its discretion, subject to applicable law.

4. Product Information and Specifications

We aim to present product information accurately. However:

Images may be illustrative.
Colours, dimensions and appearances may vary.
Specifications may be changed by manufacturers.
Product names and model numbers may be updated.
Features may differ by country, configuration or application.
Accessories shown may not be included as standard.
Website information may not reflect the most recent manufacturer revision.

Customers must verify final specifications, capacity, compatibility, configuration, utility requirements and installation conditions in the applicable written quotation or technical proposal.

No Website statement should be treated as a guaranteed technical specification unless it is expressly included in a written contract signed or accepted by Astropack.

5. Product Suitability

The selection and suitability of industrial equipment may depend on factors including:

Product type
Packaging material
Production speed
Line configuration
Environmental conditions
Electrical and utility requirements
Applicable industry standards
Contaminant type and density
Operator training
Maintenance practices
Local safety and regulatory requirements

Information provided through the Website is general and does not replace a proper technical assessment.

Customers are responsible for providing complete and accurate operating requirements. Final equipment selection should be confirmed through technical discussions, sample testing, site assessment or other agreed evaluation procedures.

6. Installation, Training and Maintenance

Installation, commissioning, operator training, warranty support and annual maintenance services are subject to:

Product-specific requirements
Site readiness
Safe access
Availability of utilities
Customer cooperation
Manufacturer instructions
Applicable quotation or service-contract terms

Customers must ensure that the installation site is safe, accessible and prepared according to the requirements communicated by Astropack.

Customers must not permit unqualified persons to install, alter, repair or operate equipment where doing so may create a safety risk, invalidate a warranty or damage the equipment.

7. Website Accounts and Forms

Where the Website provides an account, login, enquiry form or document-upload facility, you agree to:

Provide accurate and current information
Keep login credentials confidential
Notify us of suspected unauthorised access
Avoid submitting malicious files or software
Avoid impersonating another person or organisation
Avoid providing personal information without proper authority

We may reject, remove or restrict submissions that are incomplete, misleading, unlawful, abusive or technically harmful.

8. Acceptable Use

You must not use the Website to:

Violate any applicable law or regulation
Commit fraud or misrepresent your identity
Infringe intellectual-property or privacy rights
Upload viruses, malicious code or harmful files
Attempt to access restricted Website areas
Interfere with Website security or operation
Scrape, harvest or extract Website data without permission
Conduct vulnerability testing without written authorisation
Send spam or unsolicited commercial communications
Publish threatening, defamatory or unlawful material
Reproduce Website content for unauthorised commercial purposes
Use product or technical information to create misleading representations

We may suspend or block access where we reasonably believe these Terms have been violated.

9. Intellectual Property

Unless otherwise stated, the Website and its content—including text, layout, graphics, photographs, videos, catalogues, logos, software and design elements—are owned by or licensed to Astropack and are protected by applicable intellectual-property laws.

You may view or download Website content for legitimate internal business evaluation.

You must not, without prior written permission:

Republish Website content
Sell, license or commercially exploit Website materials
Remove copyright or trademark notices
Copy substantial portions of the Website
Modify or create derivative works from Website content
Use Astropack branding in a manner that suggests an unauthorised association

10. Manufacturer Names and Trademarks

The Website may display product names, logos and trademarks belonging to third-party manufacturers or suppliers.

These marks remain the property of their respective owners. Their appearance on the Website does not transfer ownership or grant users permission to reproduce or use them.

References to third-party brands are made for product identification and informational purposes.

11. User-Submitted Materials

When submitting technical information, documents, photographs, samples or other materials, you confirm that:

You have authority to submit them.
Their submission does not violate third-party rights.
The information is accurate to the best of your knowledge.
Astropack may use the materials to assess your enquiry, prepare a proposal or provide requested services.

You retain ownership of your materials. You grant Astropack a limited right to use them for responding to and managing the relevant business request.

12. Confidentiality

Information submitted through an ordinary Website form should not automatically be considered confidential.

Where confidential technical or commercial information must be exchanged, the parties should enter into an appropriate confidentiality or non-disclosure agreement before disclosure.

Astropack will nevertheless handle business enquiries with reasonable care and in accordance with its Privacy Policy.

13. Third-Party Links

The Website may include links to external websites, social-media pages, mapping services, videos, product manufacturers or downloadable documents.

External services are provided for convenience. Astropack does not control and is not responsible for:

Third-party content
External privacy practices
Website availability
External security
Products or services supplied by third parties
Transactions conducted outside the Astropack Website

Accessing an external website is at the visitor’s own discretion and risk.

14. Website Availability

We may modify, suspend, update or discontinue any part of the Website without prior notice.

We do not guarantee that:

The Website will always be available
Access will be uninterrupted
Content will always be error-free
Every product shown will remain available
Website files will be free from harmful components

We may restrict access for maintenance, security, operational or legal reasons.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the Website and its content are provided on an “as available” and “as is” basis.

Astropack disclaims implied warranties relating to:

Website availability
Accuracy or completeness
Non-infringement
Merchantability
Fitness for a particular purpose
Compatibility with a specific production process
Results achieved through use of Website information

Nothing in these Terms excludes an express warranty included in a separately issued quotation, warranty document or signed contract.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Astropack will not be liable for indirect, incidental, special, consequential or punitive loss arising from Website use, including:

Loss of profit
Loss of production
Business interruption
Loss of opportunity
Loss or corruption of data
Damage caused by reliance on general Website information
Loss arising from third-party websites
Loss caused by unauthorised Website access

Where liability cannot legally be excluded, it will be limited to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or deliberate misconduct.

17. Indemnity

You agree to indemnify and hold Astropack, its affiliates, employees and representatives harmless from claims, losses, liabilities and reasonable expenses resulting from:

Your unlawful use of the Website
Your violation of these Terms
Information or materials submitted without authority
Your infringement of another person’s rights
Malicious or harmful activity conducted through your device or account

This clause applies only to the extent permitted by applicable law.

18. Force Majeure

Astropack will not be responsible for delay or failure caused by circumstances reasonably beyond its control, including:

Natural disasters
Fire or flooding
War or civil unrest
Government restrictions
Epidemics or public-health emergencies
Labour disruptions
Transport or shipping interruption
Supplier or manufacturer delays
Utility or telecommunications failure
Cyber incidents
Import or export restrictions

Commercial consequences of such events will be handled under the relevant quotation or contract.

19. Privacy

Personal information submitted through the Website will be handled in accordance with the Astropack Privacy Policy.

20. Changes to These Terms

We may update these Terms when Website functions, business operations or legal requirements change.

The updated Terms will apply from the date they are published on the Website. Continued use after publication constitutes acceptance of the revised Terms.

21. Severability

Where any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

22. No Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other legal right.

23. Governing Law and Jurisdiction

These Website Terms are governed by the applicable federal laws of the United Arab Emirates and the applicable laws of the Emirate of Ajman.

Subject to mandatory legal requirements, disputes concerning use of the Website will be submitted to the competent courts of Ajman, United Arab Emirates.

A separate quotation, order confirmation or regional contract may specify different governing-law or dispute-resolution terms for a particular transaction.